Terms of Service

1. Who we are

The Service is provided by Teknoesis, based in Lahore, Pakistan. “BrokLeads” is a product and trading name of Teknoesis. You can reach us at support@brokleads.com.

2. Acceptance

By accessing or using the Service, you confirm that you can form a binding contract and that you accept these Terms and our Privacy Policy. If you use the Service on behalf of an organisation, you represent that you are authorised to bind that organisation, and “you” refers to it.

3. Definitions

• Customer — the business (for example an agency, store or service company) that subscribes to the Service.
• Authorised User — a person the Customer permits to use the Service (e.g. owner, managers, agents).
• Customer Data — leads, contacts, listings, messages, sales and other data submitted to the Service by or for the Customer.

4. Accounts & eligibility

Accounts are provisioned for business use. You are responsible for the accuracy of your registration details, for keeping credentials confidential, and for all activity under your account. Notify us promptly at support@brokleads.com of any unauthorised use. You must be at least 18 years old.

5. Subscriptions, billing & demos

• New businesses that sign up online get a 7-day free trial, extendable on request: to ask for an extension, message us on WhatsApp or use the contact page. The trial ends automatically, and access to the workspace is paused until you choose a paid plan or we extend the trial. It does not turn into a paid plan unless you choose one.
• Paid plans are billed in advance on a recurring basis at the price and seat capacity shown at purchase. Unless stated otherwise, fees are exclusive of applicable taxes.
• Subscriptions renew automatically for the same period unless cancelled before the renewal date. Cancellation stops future renewals; it does not refund the current period except where required by law.
• Demos and evaluations are provided “as is” for assessment only and may be modified or withdrawn at any time.
• We may change pricing on renewal with reasonable prior notice.

6. Acceptable use

You agree not to, and not to permit others to:

• Use the Service unlawfully, or to send spam or unsolicited messages in breach of anti-spam, telemarketing or messaging-platform rules (including WhatsApp and Meta policies).
• Upload malware, attempt to breach security, probe, scan or disrupt the Service, or bypass usage or seat limits.
• Reverse engineer, resell or provide the Service to third parties except as expressly permitted.
• Infringe intellectual-property or privacy rights, or upload data you have no right to process.

We may suspend access for conduct that violates this section or poses a risk to the Service or others.

7. Customer Data & ownership

As between the parties, the Customer owns all Customer Data. You grant us a limited licence to host, process and transmit Customer Data solely to provide and support the Service. You are responsible for the accuracy and lawfulness of Customer Data and for obtaining any consents needed to collect and process leads and contacts. We process personal information as described in our Privacy Policy.

8. How we process Customer Data

When Customer Data includes personal data, the Customer is the controller and Teknoesis is its processor. We will:

• process Customer Data only to provide and support the Service, on the Customer’s instructions — these Terms and the settings the Customer chooses in the Service (for example, connecting an integration or turning on the Meta Conversions API);
• make sure everyone at Teknoesis who can access Customer Data is bound by confidentiality;
• protect Customer Data with the measures described on our Security page;
• use only the sub-processors listed in our Privacy Policy, under written terms that require them to protect the data, and update that list when we add or replace one;
• tell the Customer without undue delay after we become aware of a personal-data breach affecting Customer Data, with the information we have, so it can meet its own reporting duties;
• help the Customer, as far as reasonably possible, to respond to requests from individuals and regulators and to carry out security or impact assessments;
• when the Customer’s account is closed, provide an export of Customer Data on request for 30 days and then delete it within a further 30 days, unless the law requires us to keep it; and
• give the Customer the information reasonably needed to show that we meet these commitments.

These commitments are our processor terms under Saudi Arabia’s Personal Data Protection Law, the UAE’s Federal Decree-Law No. 45 of 2021 and any free-zone data-protection law (such as in the DIFC or ADGM) that applies to the Customer. Where one of those laws requires a separate signed agreement, we will sign one on request.

9. Leads, messaging and advertising platforms

The Customer is responsible for:

• having a lawful basis, and giving any notice or getting any consent the law requires, for every lead and contact it collects, imports or messages — including from Facebook, Instagram and TikTok lead forms and its own website;
• following the WhatsApp Business Terms and WhatsApp Business Messaging Policy: messaging people on WhatsApp only when they have given the Customer their number and agreed to be contacted there, stopping when someone asks it to, and using Meta-approved templates outside the 24-hour customer-service window;
• following Meta’s and TikTok’s advertising and lead-ads terms, including linking its own privacy policy in every lead form;
• if it turns on the Meta Conversions API, accepting Meta’s Business Tools Terms and telling its leads that lead-stage and sale information may be shared with Meta to measure and improve its ads; and
• not asking for full payment card numbers, bank account numbers, national identity or passport numbers, or similar sensitive identifiers in WhatsApp, Messenger or Instagram messages, and not storing them or health data in the Service unless it genuinely needs them and the law allows it.

10. Our intellectual property

The Service, including its software, design, branding and content (excluding Customer Data), is owned by Teknoesis and its licensors and is protected by law. We grant you a non-exclusive, non-transferable right to use the Service during your subscription in accordance with these Terms.

11. Third-party integrations

The Service can connect to third-party platforms such as Meta, the WhatsApp Business Platform and TikTok for Business. Your use of those platforms is governed by their own terms, and their availability is outside our control. We are not responsible for third-party services or for changes they make to their APIs.

12. Confidentiality

Each party may access non-public information of the other. The receiving party will use it only to perform under these Terms and protect it with reasonable care, except where disclosure is required by law.

13. Disclaimers

The Service is provided “as is” and “as available”. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Service will be uninterrupted, error-free or fully secure.

14. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data. Our total aggregate liability arising out of or relating to the Service will not exceed the amounts you paid us for the Service in the twelve months before the event giving rise to the claim.

15. Indemnification

You will defend and indemnify Teknoesis against third-party claims arising from your Customer Data or your use of the Service in breach of these Terms or applicable law.

16. Term, suspension & termination

These Terms apply while you use the Service. Either party may terminate for material breach not cured within 30 days of notice. We may suspend or terminate access for non-payment, security risk or violation of Section 6 or Section 9. On termination, your right to use the Service ends. For 30 days after your account is closed you can ask us for an export of Customer Data; we then delete it within a further 30 days, except where the law requires us to keep some of it. Copies in encrypted backups are overwritten on our hosting provider’s rolling backup cycle.

17. Changes to the Service or Terms

We may modify the Service and update these Terms. Material changes take effect on the “Last updated” date, and continued use after that date constitutes acceptance.

18. Governing law

These Terms are governed by the laws of the Islamic Republic of Pakistan, and the courts of Lahore will have exclusive jurisdiction, without regard to conflict-of-laws rules and subject to any mandatory local consumer protections.

19. Contact

Questions about these Terms? Email support@brokleads.com.

Teknoesis — Lahore, Pakistan