Turn ad clicks and WhatsApp chats into orders
If your store sells through Instagram, TikTok and Facebook ads and closes the sale in a WhatsApp chat, BrokLeads keeps those conversations organised: every enquiry becomes a lead, gets an owner, and gets followed up until it buys or says no.
What is a WhatsApp CRM for ecommerce?
It's a CRM for stores that sell in conversations. Every WhatsApp enquiry and ad lead becomes a lead with an owner, a status and a follow-up, so no "price?" message goes unanswered. BrokLeads does this on Meta's official WhatsApp API. It isn't an order-management or COD-confirmation tool and doesn't connect to Shopify.
When your store's checkout is a chat
Many online stores in Pakistan and the Gulf don't really sell through a checkout page. A customer sees a product in a TikTok or Instagram ad, sends "price?" or "available in black?" on WhatsApp, asks for more photos, and orders only if someone replies in time. With several staff on one phone, those chats get lost, and nobody follows up the customer who said "I'll confirm tomorrow".
BrokLeads treats each of those chats as a lead. The team answers from one shared WhatsApp inbox, automation rules handle the first "price?", and form leads from Facebook and Instagram or TikTok ads join the same list. When the customer buys, the agent records the sale with its amount.
For stores that sell in the chat
Conversations and follow-ups, not order management.
Shared inbox
Several staff answer one store number, and each chat is assigned to one person.
Photos, videos and voice notes
Send product photos, videos and size charts, and play and send voice notes.
Tags for interest
Tag leads by product or campaign, and bulk-tag or bulk-assign them.
Follow-up tasks
Set a follow-up for "confirm tomorrow" so it doesn't depend on memory.
Cost per lead
Meta spend and cost per lead per campaign, next to the leads it brought.
Is BrokLeads right for your online store?
A good fit
Stores whose sales start in WhatsApp chats and ad forms, with two or more people answering enquiries.
Not a fit
Stores that need Shopify or WooCommerce sync, automatic order confirmations, COD verification or abandoned-cart messages. BrokLeads doesn't do these.
Broadcasts with consent
A manager can send an approved template to a saved audience, now or scheduled. Only contacts with recorded marketing consent receive it, and each broadcast has a recipient cap. Enabled for your workspace on request. Abandoned-cart and order messages are not included.
No catalogue or payments
Products, carts and payments stay in your store or with your courier. BrokLeads records the sale amount only.
The features behind it
Questions we hear a lot
Does BrokLeads integrate with Shopify or WooCommerce?
No. BrokLeads has no Shopify, WooCommerce, Salla or Zid integration and doesn't sync orders or products. It manages the conversation and the lead; your store platform manages orders, stock and payments.
Can BrokLeads confirm COD orders on WhatsApp automatically?
No. There's no automatic order confirmation or COD verification. If that's your main need, a dedicated order-confirmation app for your store platform is the better tool. BrokLeads is for turning enquiries into sales.
Can I send offers to all my customers on WhatsApp?
To customers who agreed to receive them, yes. A manager saves an audience, checks how many will receive the message and who is excluded, then sends an approved template now or schedules it. Only contacts with recorded marketing consent are included, up to a cap per broadcast. Broadcasts are enabled for your workspace on request. See WhatsApp broadcasts.
So what does BrokLeads do for a store?
It makes sure every enquiry is answered and followed up. Chats and ad leads become leads, are assigned to staff round-robin, carry tags and follow-up tasks, and end with a recorded sale, so you can see which staff close and what each ad lead cost.
How much does BrokLeads cost for a store?
It's priced per user per month with every core feature included: from PKR 1,499 in Pakistan, AED 49 in the UAE and SAR 45 in Saudi Arabia, excluding tax, with a minimum of two users. Meta bills WhatsApp message fees to you directly.
See if BrokLeads fits your store
A 30-minute call with your own chats and campaigns. We'll tell you honestly if it isn't a fit.