Every patient enquiry answered and followed up
Treatment offers on Instagram bring in enquiries all day. BrokLeads gives each one to a patient coordinator straight away, keeps the conversation on the clinic's WhatsApp number, and makes sure every enquiry is followed up until it becomes a consultation.
What does a CRM do for a clinic?
It turns patient enquiries into booked consultations. BrokLeads captures enquiries from Instagram, Facebook and TikTok ads and WhatsApp, assigns each one to a patient coordinator, keeps every chat on the clinic's number and reminds the team to follow up. It isn't a patient-records system or an appointment calendar.
Why clinics lose enquiries
Dental, dermatology, aesthetic and physiotherapy clinics in Dubai, Abu Dhabi, Riyadh, Lahore and Karachi advertise treatments on Instagram and Facebook. Patients reply with questions about price, availability and the doctor, often in English and Arabic, and expect an answer the same hour. When enquiries sit on a receptionist's phone, they go cold.
BrokLeads captures every ad enquiry and new WhatsApp chat, assigns it to the next coordinator, and keeps every message on one clinic WhatsApp number the whole team can answer. Coordinators set follow-ups for consultations and treatment plans, and managers see which treatment campaigns bring patients.
What clinics get on day one
Set up over video call with our team. Onboarding is free.
Treatment campaigns
Each offer (whitening, Invisalign, skin) is a campaign with its own coordinators.
One clinic number
Coordinators reply from the clinic's WhatsApp in English or Arabic, with full history.
Instant first reply
Rules reply to first messages, keywords like 'price' and after-hours enquiries, day or night.
Consultation follow-ups
A follow-up task for each consultation or treatment-plan call, with a due time.
Need-to-know access
Coordinators see only the enquiries assigned to them.
Is BrokLeads right for your clinic?
A good fit
Private clinics and clinic groups that advertise treatments and handle enquiries on WhatsApp, with two or more people replying.
Enquiries, not medical records
BrokLeads is for enquiries and follow-ups. Keep diagnoses, treatment notes and patient files in your clinic management or EMR system, not in chat notes.
No appointment calendar
Consultations are follow-up tasks with a due time. If you book appointments in a clinic system, keep doing that; BrokLeads tracks the enquiry.
Several branches
Run each branch as its own workspace with its own team, number, currency and timezone.
The features behind it
Questions we hear a lot
Is BrokLeads a clinic management or EMR system?
No. It manages patient enquiries from ads and WhatsApp up to a booked consultation. Medical records, prescriptions, billing and insurance belong in your clinic management system, and we recommend not recording clinical details in BrokLeads.
Can we book appointments in BrokLeads?
Not in a calendar. Coordinators create follow-up tasks (a call or meeting with a due time) for each consultation. If your clinic uses an appointment system, keep booking there.
Can coordinators reply in Arabic?
Yes. They can chat with patients in Arabic, English or any other language on WhatsApp, and Arabic WhatsApp templates are supported. The web app can also be switched to Arabic (the mobile app follows in its next update); that text is machine-drafted and awaiting native review.
Do Instagram DMs come into BrokLeads?
Not yet. Instagram and Messenger DMs are coming soon on Growth and Business. We are waiting for Meta's approval for Messenger and Instagram messaging. Instagram and Facebook lead ads and WhatsApp chats come in by default, and patients who tap a click-to-WhatsApp ad arrive in the WhatsApp inbox.
How much does BrokLeads cost for a clinic?
It's priced per user per month with every core feature included: from PKR 1,499 in Pakistan, AED 49 in the UAE and SAR 45 in Saudi Arabia, excluding tax, with a minimum of two users. Meta bills WhatsApp messaging to your own account directly, with no BrokLeads markup.
Turn more enquiries into consultations
A 30-minute walkthrough with your own treatment campaigns.