Delete your account

How it works

• Enter the email address of your BrokLeads account below.
• Open the email we send and click the confirmation link within 24 hours. The link works once.
• Your account is deactivated and signed out of the web and mobile apps straight away. After a 7-day grace period your personal data is permanently deleted.

Request deletion

What we delete

After the 7-day grace period we permanently delete:

• Your name, email address, phone number, profile photo and password.
• Your sign-in sessions on the web and mobile apps and your devices’ push-notification tokens (removed as soon as you confirm).

Your account is then shown to your team as “Deleted user”, so records you worked on stay readable without identifying you. If you change your mind, email support@brokleads.com within the 7 days.

What we keep

• Your business’s records — leads, clients, listings, notes, tasks, messages and sales you created or handled. These belong to the business you work for, not to you, and stay in its workspace until the business deletes them or closes its account (see our Privacy Policy).
• The workspace activity history— the record of changes made to the business’s records. Entries you made stay with those records, shown under “Deleted user”.
• A record of your deletion request — the email address, date and IP address it came from — so we can show that we carried it out.
• Billing and tax records, if you paid us directly, for as long as tax and accounting law requires.
• Copies in encrypted backups, until they are overwritten on our hosting provider’s rolling backup cycle.

If you own a business workspace

If you are the owner (CEO) of a workspace, we don’t delete your account automatically, because that would leave the workspace without an owner. Your account is still deactivated when you confirm, but after the 7 days your request is put on hold instead of being carried out, and we email you (with a copy to our support team) to arrange the next step. You can also email support@brokleads.com so we can either hand ownership to another user and then delete your account, or close the whole workspace. Closing a workspace deletes its data as described in our Privacy Policy, after giving you the chance to ask for an export.

From the app

In the BrokLeads web app, go to Settings → Profile → Delete account, which sends the same confirmation email. In the mobile app, go to Settings → Delete account, which also sends the confirmation email. Or use the form above.

If you are a lead or customer of a business

If a business that uses BrokLeads has your details as a lead or client, you don’t have a BrokLeads account. To ask for that data to be deleted, see our Data Deletion page.